Your access to any of your accounts through INSOUTH Online confirms your agreement to be bound by all the terms and conditions of this Online Access Agreement and acknowledges your receipt and understanding of this disclosure. View our Terms and Conditions for using insouth.com.
This INSOUTH Online Internet Banking Agreement and Disclosure governs your use of INSOUTH Online Internet Banking. Throughout this web site the Agreement and Disclosure will be referred to as “Agreement”. By using INSOUTH Online Internet Banking, you agree to all of the terms of this Agreement. Please read it carefully and keep a copy for your records.
About INSOUTH Online Internet Banking
INSOUTH Online Internet Banking consists of an online banking web site that provides a complete array of financial services to its customers. INSOUTH Bank allows customers to access their account information.
The INSOUTH Internet Banking system that is accessible by INSOUTH Bank’s customers over the Internet currently consists of:
For customers who select Bill Payment, these additional functions are available:
Internet Security Information
INSOUTH Online Internet Banking is part of a Network that utilizes a comprehensive security strategy to protect your accounts and transactions conducted over the Internet. In-depth information on many of the techniques and features employed by the system can be viewed and are explained in our INSOUTH Bank Security statement. In addition to our log-in security, we use the SSL (secure socket layer) encryption technology for everything you do in the INSOUTH Bank Internet Banking system. Whenever SSL is securing your communications, the browser will typically indicate the “secure session” by changing the appearance of a small icon of a padlock at the bottom of the screen from open to locked. What this means to you is that your communications are scrambled from your browser to our servers at all times so no unauthorized party can read the information as it is carried over the Internet.
Security is very important to INSOUTH Bank. When you login to the service for the first time, you will use your account number and your INSIGHT password. You will then be prompted to select a new “Access ID” and “password” that will be used to gain access to your accounts. Additionally, you will select and name a security image. Each time you log-in, you will see your security image and know you are on the authentic bank site.
Your session limit is unlimited, but to help prevent unauthorized access and ensure the security of your accounts, we will end your online session if we have detected no activity for 15 minutes. This is to protect you in case you accidentally leave your computer unattended after you log on. When you return to your computer, you will be prompted to re-enter your password and your session will continue where you left off. Because your password is used to access your accounts, you should treat it as you would any other sensitive personal data. You should carefully select a password that is hard to guess. Keep your password safe. Memorize your password and never tell it to anyone. You may consider changing your password occasionally, such as every 90 days. This can be done at any time, after you are logged in, from the “options” menu.
INSOUTH Bank uses SecureNow to add a high level of security protection that works across online, mobile and tablet channels.
SecureNow delivers real-time protection against rapidly evolving threats, offering a high level of security protection while maintaining the seamless user experience that digital banking users demand. Combatting cybersecurity threats requires a multi-faceted approach.
SecureNow detects and warns INSOUTH Bank of suspicious behavior, devices, locations and criminal evasion techniques prior to and post log-in, ensuring users are protected throughout their digital banking experience. SecureNow cyber analytics and data profiling detect at sign-in when a log-in comes from an unknown or unlikely location, or one with a history of confirmed fraud, prompting additional authentication or more defensive mechanisms. Once a user is logged in, real-time behavioral analysis is used to recognize and flag account transactions that are suspicious.
Fees for the INSOUTH Bank Internet Banking Service
The INSOUTH Bank Internet Banking service is available to our personal and business account customers at no monthly charge for all account information services, transfers, and Bill-Payment.
Balance Inquiries, Bill Payments and Transfers Limitations
You may use INSOUTH Bank Internet Banking to check the balance of your accounts and to transfer funds among your accounts. There are no limits to the number of transfers or bill payments from your Checking Accounts, unless restricted by the terms of the checking account. INSOUTH Bank currently limits the bill-payment service to checking accounts only.
Balances in your accounts may differ from your records due to deposits in progress, outstanding checks or other withdrawals, payments or charges. If you have further questions, contact your INSOUTH Bank Internet Banking Customer Service Department.
Stop Payment – Web Initiated Entries
When you initiate a request to place a stop payment order through INSOUTH Bank Internet Banking, on a debit item, you must do so at least three banking days prior to the scheduled date of entry. *Fees will apply
Your enrollment in INSOUTH Bank Online Banking and/or Mobile Banking (the “Service”) includes enrollment to receive transaction alerts and notifications (“Alerts”). Alerts are electronic notices from us that contain transactional information about your INSOUTH Bank account(s). Alerts are provided within the following categories:
Account Alerts and Additional Alerts must be managed and/or added online through the Service. You cannot maintain all Alerts though your mobile device. We may add new Alerts from time to time, or cancel old Alerts. We usually notify you when we cancel Alerts, but are not obligated to do so. INSOUTH Bank reserves the right to terminate its Alerts service at any time without prior notice to you.
Methods of Delivery. We may provide Alerts through one or more channels (“EndPoints”): (a) a mobile device, by text message, (b) a mobile device, by push notification; (c) an email account, by an e-mail message; or (d) your INSOUTH Bank Online Banking message in-box, by an e-mail message. You agree to receive Alerts through these EndPoints, and it is your responsibility to determine that each of the service providers for the EndPoints described in (a) through (c) above supports the email, push notification, and text message Alerts provided through the Alerts service. Please be advised that text or data charges or rates may be imposed by your EndPoint service provider. Alert frequency varies by account and preferences.You agree to provide us a valid mobile phone number or email address so that we may send you Alerts. If your email address or your mobile device's number changes, you are responsible for informing us of that change. Your Alerts will be updated to reflect the changes that you communicate to us with regard to your primary and secondary email addresses or mobile device number.
Alerts via Text Message. To stop Alerts via text message, text "STOP" to 96924 at anytime. Alerts sent to your primary email address will be unaffected by this action. To restore Alerts on your mobile phone, just visit the Alerts tab in INSOUTH Bank Online Banking and click the box next to your mobile number for the Alerts you'd like to receive again. For help with SMS text alerts, text “HELP” to 96924. In case of questions please contact customer service at 1-800-541-3891. Our participating carriers include (but are not limited to) AT&T, SprintPCS, T-Mobile®, U.S. Cellular®, Verizon Wireless, MetroPCS.
Limitations. INSOUTH Bank provides Alerts as a convenience to you for information purposes only. An Alert does not constitute a bank record for the deposit or credit account to which it pertains. We strive to provide Alerts in a timely manner with accurate information. However, you acknowledge and agree that your receipt of any Alerts may be delayed or prevented by factor(s) affecting your mobile phone service provider, internet service provider(s) and other factors outside INSOUTH Bank’s control. We neither guarantee the delivery nor the accuracy of the contents of each Alert. You agree to not hold INSOUTH Bank, its directors, officers, employees, agents, and service providers liable for losses or damages, including attorneys' fees, that may arise, directly or indirectly, in whole or in part, from (a) a non-delivery, delayed delivery, or the misdirected delivery of an Alert; (b) inaccurate or incomplete content in an Alert; or (c) your reliance on or use of the information provided in an Alert for any purpose.
Alert Information. As Alerts delivered via SMS, email and push notifications are not encrypted, we will never include your passcode or full account number.You acknowledge and agree that Alerts may not be encrypted and may include your name and some information about your accounts, and anyone with access to your Alerts will be able to view the contents of these messages.
TransferNow Service. The TransferNowService enables you to transfer funds: (i) between your Accounts that you maintain with us; and (ii) between your Account(s) that you maintain with us and your Account(s) that are maintained by other financial institutions. a. Definitions. "Account" means a checking, money market or savings accounts. "Recipient Account" is the account to which your funds will be credited. "Sender" means the Transaction Account holder initiating a transfer through the TransferNow Service. "Transaction Account" is the Account from which your funds will be debited, your TransferNow Service fees will be automatically debited, or to which funds will be returned. "Transfer Instruction" is the information provided by you to the TransferNow Service for a transfer of funds to a Recipient Account.
Transfer Authorization and Processing. You represent and warrant that you are the sole owner or joint tenant of the Transaction Account and the Recipient Account and that you have all necessary legal right, power and authority to transfer funds from the Transaction Account to the Recipient Account. Further, you represent and warrant that the Recipient Account is located in the United States. When we receive a Transfer Instruction from you, you authorize us to debit your Transaction Account and remit funds on your behalf to the Recipient Account designated by you and to debit one of your Accounts. You also authorize us to reverse a transfer from your Recipient Account if the debit is returned from the Transaction Account for any reason, including but not limited to nonsufficient funds.
Transfer Methods and Amounts. We may, at our sole discretion, impose limits on the amount of money you can transfer through our TransferNow Service. We also reserve the right to select the method in which to transfer funds on your behalf, and the method to return funds to you in the event that the Recipient Account is closed or otherwise unavailable to us.
Transfer Cancellation Requests and Refused Transfers. You may cancel a transfer at any time until it begins processing. We will, to the extent permitted by law, make reasonable attempts to return any unclaimed, refused, refunded, prohibited, or denied transfer to your Transaction Account.
Stop Payment Requests. If you as a Sender desire to stop any transfer that has already been processed, you must contact us. Although we will make a reasonable effort to accommodate your request, we will have no liability for failing to do so. We may also require you to present your request in writing within fourteen (14) days. The charge for each request will be the current charge for such service as set out in the applicable fee schedule.
Your Responsibilities for Accurate Information. Your enrollment in TransferNow Service may not be fulfilled if we cannot verify your identity or other necessary information It is your responsibility to ensure the accuracy of any information that you enter into the TransferNow Service, and for informing us as soon as possible if you become aware that this information is inaccurate. You may not use a P.O. Box as a postal address. We will make a reasonable effort to stop or recover a transfer made to the wrong Recipient Account once informed, but we do not guarantee such recovery and will bear no responsibility or liability for damages resulting from incorrect information entered by you. We will use reasonable efforts to make all your transfers properly. However, we shall incur no liability if we are unable to complete any transfers initiated by you because of the existence of any one or more of the following circumstances: i. If, through no fault of ours, the Transaction Account does not contain sufficient funds to complete the transfer or the transfer would exceed the credit limit of your overdraft account; ii. The TransferNow Service is not working properly and you know or have been advised by us about the malfunction before you execute the transaction; iii. The transfer is refused; iv. You as a Sender have not provided us with the correct information, including but not limited to the correct Transaction Account or Recipient Account information; and/or, v. Circumstances beyond our control (such as, but not limited to, fire, flood, network or system down time, issues with the financial institution(s), or interference from an outside force) prevent the proper execution of the transfer and we have taken reasonable precautions to avoid those circumstances.
Failed Or Returned Transfers. In using the TransferNow Service, you are requesting us to make transfers for you from your Transaction Account. If we are unable to complete the transfer for any reason associated with your Transaction Account (for example, there are insufficient funds in your Transaction Account to cover the transaction), the transfer may not be completed. In some instances, you will receive a return notice from us. In each such case, you agree that: (a) You will reimburse us immediately upon demand the transfer amount that has been returned to us; (b) For any amount not reimbursed to us within fifteen (15) days of the initial notification, a late charge equal to one and a half percent (1.5%) monthly interest or the legal maximum, whichever rate is lower, for any unpaid amounts may be imposed; (c) You may be assessed a fee by us if the transfer is returned because you have insufficient funds in your Transaction Account to cover the requested transfer or if we cannot otherwise collect the funds from you; the fee amount will be as set forth in your fee schedule from us or your Account agreement with us. You hereby authorize us to deduct these amounts from your designated Transaction Account by ACH debit; (d) You will reimburse us for any fees or costs we or they incur in attempting to collect the amount of the return from you; and, (e) We are authorized to report the facts concerning the return to any credit reporting agency.
Refused Transfers. We reserve the right to refuse any transfer to a Recipient Account. We will notify you promptly if we decide to refuse to transfer funds to a Recipient Account. This notification is not required if you attempt to make a prohibited transfer under this Agreement.
Returned Transfers. In using the TransferNow Service, you understand transfers may be returned for various reasons such as, but not limited to, Recipient Account number is not valid. We will use reasonable efforts to research and correct the transfer to the intended Recipient Account or void the transfer and credit your Transaction Account. You may receive notification from us.
Service Providers. We are offering you the TransferNow Service through one or more service providers with whom we have contracted some or all of the service on our behalf. You agree that we have the right under this Agreement to delegate to our service providers certain rights and performance obligations that we have under this Agreement, and that our service providers will be intended third party beneficiaries of this Agreement and will be entitled to the applicable rights and protections that this Agreement provides to us.
Bill Payment Service
To sign up for INSOUTH Bill Payment, simply select the “Bill Payment” option from INSOUTH Bank’s home banking application. After you enroll, you can start using INSOUTH Bill Payment by following these two simple steps:
INSOUTH Bill Payment lets you make payments and receive and pay bills online through INSOUTH Bank. You can make payments to anyone, anytime, anywhere in the United States , from your mortgage lender to your newspaper carrier. The only payments you cannot make through your bill payment service are court-ordered payments, state and federal tax payments, and international payments.
The date you select will be the date that you want the payee to receive the payment. INSOUTH Bill Payment pre-fills the Payment Date with the earliest possible payment date. INSOUTH Bill Payment determines whether a payment is sent electronically or by check, based on whether the payee accepts electronic payments and other guidelines.
If you schedule a payment for a date that falls on a weekend or holiday, the payment date will be moved to the previous business day. For example, if you schedule a payment date on a Saturday or Sunday, the payment date is moved to the previous Friday.
After a payment is scheduled, it appears as Scheduled on the Payment Center page. After the payment is processed, the status changes to Processed. The payee receives your payment on the payment date you specified and credits your account. Sometimes, however, the payee may take a few days to apply the payment to your account.
The daily limit for the total dollars of payments approved is governed by the system’s available balance in the checking account selected for making the payment. You can withdraw up to the system’s available balance as long as your account shows sufficient funds to cover your payments.
Although payments may be scheduled for the current business day or any date in the future at any time, they will only be processed once a day at our cutoff time, usually around 5:00 PM CT on any business day. Anything scheduled after the cutoff time, will not be sent out until the following business day.
Electronic billing lets you receive electronic bills (e-bills) online through INSOUTH Bill Payment. Some payees are able to send e-bills to their customers. If you add a payee that is e-bill-capable, you have the opportunity to request e-bills from the payee.
Once your request has been authorized, you’ll receive an e-bill from the payee within a month or so, depending on the payee’s billing cycle. You can pay the e-bill directly, and you can also continue to make single payments to the payee whenever you need to.
To stop receiving e-bills from a payee, go to “Manage My Bills”, and then select the payee. Select Click here to stop e-bill service. The payee is notified to stop sending e-bills. However, you may receive an e-bill after canceling e-bill service due to the payee’s billing cycle. Make a payment to the payee from the Payment Center page to cover the e-bill or make the payment by some other means.
If you have questions about an e-bill, please contact the payee directly. All information on the e-bill comes directly from the payee, the same as when they mail you a paper bill. Remember that you control the payment amount when you pay the e-bill.
If an e-bill amount is incorrect, make sure to contact the payee to avoid any late charges. Look on your last bill for the payee’s customer service phone number.
To Cancel your Bill Payment Service
Contact Customer Service, please call 1-800-541-3891.
INSOUTH Bill Payment Fees
INSOUTH Bill Payment is FREE for all checking accounts.
INSOUTH Bill Payment uses several methods to ensure that your information is secure.
It’s important to keep your personal information up to date so that we can contact you if necessary. You can review your personal information on the My Profile page.
Making payments to the IRS
Because of liability issues, you may not make payments through INSOUTH Bank Internet Banking to any federal, state or local tax agencies. We regret this limitation in our bill payment service.
Our Liability for Incomplete Transactions
It is our responsibility to process all bill payments properly initiated through the INSOUTH Bank Internet Banking system in accordance with this Agreement. We will be liable for damages, as defined in this Agreement, where the system caused a payment delay or failed to process a payment to be received by the payee/vendor by the tenth business day following the date your account was charged for the payment. Transfers will be processed within two business days of the completed transfer transaction. We will not be liable if any of the following occurs:
We will reimburse you up to $50 per payment for any late payment fees or penalties you are charged as a result of the Payee/Vendor not receiving a payment by the Due Date if all of the following apply:
Notice of Your Rights and Liabilities
Notify us immediately if your Access ID and Password have been compromised, lost or stolen. Failure to notify us immediately could result in the loss of all money accessible by the password.
If we are notified within two (2) business days after you discover that your Access ID and Password have been compromised, lost or stolen, you can lose no more than $50 if someone used it without your permission. If you do not notify us within two (2) business days, and we can prove we could have prevented someone from using the Access ID and Password without your permission, you could lose as much as $500.
If your statement shows unauthorized transfers, notify us within 60 days after the statement is mailed to you or viewed on your computer. After 60 days, if we can prove that we could have stopped someone from taking the money if we had been told, lost funds might not be recovered.
Errors and Questions
In cases of errors or questions concerning transactions completed with INSOUTH Bank Internet Banking, do one of the following, as soon as possible:
Disclosure of Account Information to Third Parties
Information to third parties about your account(s) or the transaction(s) you make will only be disclosed if at least one of the following applies:
Where otherwise required or permitted under state or federal laws and/or regulations.
No Signature Requirements
When any payment or other on-line service generates items to be charged to your account, you agree that we may debit the designated account, or the account on which the item is drawn, without requiring your signature on the item and without any notice to you.
INSOUTH Bank may, from time to time, introduce new INSOUTH Online services. We shall update this Online Access Agreement to notify you of the existence of these new services. By using these services when they become available, you agree to be bound by the terms contained in this Online Access Agreement.
Online Security Precautions For Your Safety
INSOUTH Bank works hard to keep your account and personal information secure. However, as you do business online there are important precautions you can take to help safeguard your personal information:
They may seem like simple things, but these precautions and your vigilance in monitoring your accounts and credit report for fraudulent activity can go a long way in reducing your exposure to online identity theft.
This agreement and the account or service you are accessing via INSOUTH Bank will be governed by and interpreted in accordance with the laws of the State of Tennessee.
This agreement may not be assigned to any other party by you. We may assign or delegate, in part or whole, to any third party.
Terms and conditions of this agreement may be amended in whole or part at any time within 30 days written notification prior to the change taking effect. If you do not agree with the change(s), you must notify us in writing prior to the effective date to cancel your access. Amendments or changes to term(s) or condition(s) may be made without prior notice if it does not result in higher fees, more restrictive service use, or increased liability to you.
This Agreement supplements any other agreements or disclosures related to your account(s), including the Deposit Account Agreement and Disclosures. If there is a conflict between this Agreement and any others, or any statements made by employees or agents, this agreement shall supersede.
To Log In:
Enter your access ID, which is your account number, and a temporary password, which is your INSIGHT (24 Hour Touch-tone banking) password. If you don’t know your INSIGHT password, call customer service at 1-800-541-3891.
As you Log In, you will be prompted to change your access ID and password to one you select yourself. Then, you’re on your way! Additionally, you will select and name a security image. Each time you log-in, you will see your security image and know you are on the authentic bank site.
You can keep your account number as your access ID or you can change it to anything you want as long as it has a minimum of 6 characters. The access ID is case sensitive.
You must change your password, to one having a combination of 6 to 12 alphabetic and numeric characters. It must contain at least 2 alpha characters. Note that passwords are case sensitive. Ex: arich2345 or ARICH2345 or ARich2345 or 1234az or 5A578B or Tv4321. Remember to always keep your PIN in a secure location.
With INSOUTH Online, all of the accounts reported under the same social security number can be accessed together.
You can use your Online Banking 24 hours a day. Once you have your password and access ID, it’s simple to use.
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